Use this page for questions about maths practice, learner accounts, subscriptions, billing or technical support.
Include the email used to register.
Do not include full card details.
Mention the device and browser.
Questions about the platform, practice or how Grasp Maths works.
Help with registration, login, learner profiles or account access.
Questions about plans, payments, cancellations or Stripe billing.
Report a page, practice test or dashboard issue.
Read the complete learner journey from choosing a topic to reviewing progress.
How It WorksCompare free access with the full subscription membership.
View PricingLearn how results, weaker skills and recommendations are displayed.
View Progress FeaturesWe offer tuition in Mathematics, and English tuition is also available through our partner.
We support students from primary school (ages 4–12) through to secondary school (ages 12–16), including exam preparation and confidence-building at every stage.
Yes. One-to-one tuition is available and is highly personalised to the student’s needs, pace and learning style. Group sessions are also offered when appropriate.
Both. Online practice sessions in the app are fully interactive — one question at a time, with instant marking that adapts to how your child is doing. Printable worksheets are freshly generated each time rather than fixed, so students always get unlimited, varied questions tailored to their current focus, without repetition or confusion.
Students who attend tuition receive clear weekly guidance on the topics to focus on, the tests to complete, and how to practise effectively at home — keeping learning structured and purposeful.
Those not enrolled in tuition can still benefit from our resources, which are organised by topic and learning need to support independent practice and improvement.
Progress depends on the student’s starting point and commitment. Many students catch up with the curriculum within 3–4 months, while others move ahead of their year group, building strong long-term understanding.
Both. Lessons focus on deep understanding of mathematical concepts so knowledge lasts for life — while also preparing students to apply those skills confidently in exams.
Yes. We offer face-to-face sessions locally and online lessons using an interactive whiteboard, for an engaging and effective learning experience.
Payment methods and details are discussed following your initial 45-minute assessment session. Tuition fees are paid in advance, in blocks of 4 weeks.
Each lesson is one hour long, whether delivered as a one-to-one session or a small group class, and typically takes place once per week.
For students attending two sessions per week, each session lasts 45 minutes, allowing for more frequent practice while maintaining focus and effectiveness.
The 45-minute assessment is designed to evaluate the student’s current level and identify areas for improvement through a set of level-appropriate questions.
If you miss a group session, we won’t be able to reschedule the class for one member. However, you’ll be provided with an overview of what was discussed, and we’ll be available to answer any questions you may have.
Yes, you can switch from group to individual classes if group learning doesn’t suit your child. We’re happy to adjust your tuition plan to fit your child’s learning preferences and availability.
No — all learning resources are provided free of charge, including downloadable PDFs and regularly generated practice tests designed to support consistent progress and reinforce learning at home. If you find the resources helpful, the greatest support you can offer is recommending our services to others.