How cancelling, renewing and refunds work for paid Grasp Maths membership.
Last updated: 11 August 2026
Where we are today: Parent Pro and Tutor Pro paid membership are live — see the Pricing page for current plans. This policy sets out how cancellation actually works.
Free Starter access does not require payment and can be stopped at any time by simply no longer using the site — there's nothing to cancel.
Paid plans are billed on a recurring monthly or annual basis through our payment provider, Stripe. You can cancel your subscription at any time from your account's billing page (via the Stripe-hosted billing portal, linked from your account), with no minimum commitment period and no cancellation fee.
Cancelling stops future renewals, but you keep access to paid features until the end of the billing period you've already paid for — access is never cut off immediately on cancellation part-way through a paid period.
Because access continues until the end of the paid period, we don't offer refunds for the unused portion of a billing period following a voluntary cancellation. If you believe you were charged in error, or a technical fault meant the service was unusable, contact us via the Contact page and we'll look into it individually.
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Cancellation is always available directly from your account's billing page — not something that requires contacting support.
Parent Pro and Tutor Pro cover multiple child/student profiles under a single subscription. Cancellation applies to the whole plan. The same terms above apply: access continues until the end of the paid period, then the plan will not renew.
We'll update this policy whenever our cancellation process changes. We'll update the "Last updated" date above whenever we make a change.
Questions about billing or cancellation can be sent via the Contact page.