Privacy Policy

1. Who we are

Grasp Maths ("we", "us", "our") provides structured, adaptive online maths practice for learners, parents, tutors and teachers. This policy explains how we handle personal data in connection with the website at www.graspmaths.com, the practice platform at app.graspmaths.com, and the services described on them.

2. What data we collect

We collect data when you actively give it to us, and as you use the practice platform:

• Contact form: name, email address, enquiry type, subject and message content.
• Account details: when you sign up as a parent or tutor, your email address and a securely hashed password (we never store your password in plain text).
• Child/student profiles: a display name and, optionally, a school year group for each child or student profile you add to your account.
• Learner progress data: practice results, question-by-question answers, skill mastery levels, and the specific misconceptions our adaptive engine identifies, so the platform can adapt to a learner's strengths and weaknesses and show progress on your dashboard.
• Billing information (paid plans only): handled directly by our payment provider, Stripe — we do not store your card details ourselves. We hold a record of your subscription tier, status and renewal date.
• Technical data: basic device and browser information may be recorded automatically by our hosting and form-processing providers for security and reliability purposes.

3. Children's data

Grasp Maths is designed to be used by children under adult supervision. We do not knowingly collect personal data directly from a child without the involvement of a parent, guardian or teacher who creates and manages the account. Account registration and child/student profile creation is completed by an adult, and we apply data-minimisation principles to any information collected about a child — collecting only what is needed to provide and improve the practice experience, such as a first name, year group, topic results and progress, not unnecessary personal details.

If you believe a child has provided us with personal data without appropriate parental or guardian involvement, please contact us via the Contact page and we will remove it.

4. How we use your data

• To respond to enquiries submitted through the Contact form.
• To notify you about new features or offers, if you've asked to be kept informed.
• To operate, maintain and improve the website and, in future, the practice platform itself.
• To meet legal, security and fraud-prevention obligations.

We do not sell personal data, and we do not use it for third-party advertising.

5. Where your data is stored

Account, profile, progress and form-submission data is stored using Supabase, a database and backend platform. Supabase acts as our data processor and stores data on our behalf in accordance with their own security and hosting arrangements. Billing and payment data is processed and stored by Stripe, our payment provider, under their own security arrangements — we never see or store your full card details. If a form cannot reach our database (for example, if you're offline), your browser may temporarily hold the submission locally until it can be sent.

6. Legal basis for processing

Where UK data protection law applies, we rely on the following legal bases: your consent (for example, when you sign up for early access updates), our legitimate interests in responding to enquiries and operating the website, and the steps necessary to perform a contract with you (providing the account, practice and, for paid plans, billing services you've signed up for).

7. How long we keep data

We keep enquiry data for as long as reasonably needed to respond to you, or until you ask us to delete it. Account and progress data is kept for as long as the account remains active, plus a reasonable period afterwards for legal and record-keeping purposes. If you delete a child or student profile, its saved progress is deleted with it.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or transfer your personal data, and to object to certain processing. To exercise any of these rights, contact us via the Contact page. We will respond as soon as we reasonably can.

9. Cookies and similar technology

Details of the cookies and local storage we use are set out in our Cookie Policy.

10. Changes to this policy

We may update this policy as the platform develops, particularly as learner accounts, progress tracking and paid membership launch. We'll update the "Last updated" date above whenever we make a change, and significant changes will be highlighted on this page.

11. Contact us

If you have any questions about this policy or how your data is handled, please get in touch via the Contact page.